Back Office Automation
Back Office Automation for Online Retail
Online retailers scale sales, but the back office doesn't scale with them. Orders, returns, customer inquiries - everything grows linearly with sales. AI automation breaks this coupling.
The problem: typical back office bottlenecks
- Customer inquiries about delivery status, returns and products flood support
- Returns processing: check, refund, book in again - all manually
- Maintain product data across multiple marketplaces at the same time
- Invoicing and accounting preparation for hundreds of orders per day
- Inventory management via warehouses, dropshipping and marketplaces
What we automate
Customer communication
AI answers 70% of customer inquiries automatically: delivery status, returns processing, product questions. Personally worded, not robotic.
Returns management
Automatic returns processing: receipt recording, condition check, refund or exchange. Real-time inventory update.
Product data management
Automatically synchronize product descriptions, images and attributes across all channels. One change, all marketplaces up to date.
Accounting preparation
Automatically account for orders, refunds and fees and prepare them for DATEV or Lexoffice. Monthly closing in hours instead of days.
Results that matter
70%
Customer inquiries answered automatically
4x
Returns processing faster
-60%
Accounting expenses
Frequently asked questions
Does this work with Shopify, WooCommerce or JTL?
Yes. The automation integrates with all common shop systems and marketplaces via APIs. Existing workflows remain intact.
Can the AI also process Amazon and eBay requests?
Yes - marketplace messages are recorded centrally and answered automatically. Platform-specific guidelines are taken into account.
At what order volume is it worth it?
The ROI is clear from around 50 orders per day. But smaller shops also benefit, especially when it comes to accounting preparation and product data maintenance.
Start back office automation
Free first assessment of your back-office workflows. We show where AI can create immediate operational impact.
Request a free assessment