Back Office Automation
Back Office Automation for Logistics & Freight
Shipping companies are drowning in waybills, customs documents and invoices. Each transport creates 10-15 documents - with hundreds of shipments every day, the administrative effort explodes. AI automation keeps the back office lean while throughput grows.
The problem: typical back office bottlenecks
- Create and check waybills, CMR and delivery notes manually
- Complete customs documents accurately for international transport
- Scheduling by telephone and Excel - no real-time overview
- Freight billing: Calculate tariffs, surcharges and credits manually
- Process damage reports and complaints on a paper basis
What we automate
Document creation
Automatically generate waybills, CMR, delivery notes and customs documents from order data. Error rate close to zero, processing time reduced by up to 80%.
Disposition
AI-supported route planning and vehicle allocation. Capacity, dates and restrictions are automatically taken into account. Better utilization, fewer empty trips.
Freight billing
Automatic tariff calculation, surcharges and credits. Invoices generated from order data - ready for inspection instead of prone to errors.
Claims management
Record damage reports digitally, document them and forward them to the insurance company. Automatic deadline monitoring and status tracking.
Results that matter
up to 80%
Document creation faster
90%
Fewer billing errors
+15%
Better vehicle utilization
Frequently asked questions
Does this work with our TMS?
The automation integrates with common transport management systems via standard interfaces. Existing processes are supplemented, not replaced.
Can the AI also process customs formalities?
Yes - customs declarations, export declarations and preference certificates are created automatically from the order data. Country-specific requirements taken into account.
What happens with special transports or dangerous goods?
Special rules for dangerous goods, heavy transport and temperature control are stored. The AI recognizes the transport type and applies the correct regulations.
Start back office automation
Free first assessment of your back-office workflows. We show where AI can create immediate operational impact.
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